When you make a major purchase, the manufacturer or seller makes an important promise to stand behind the product. It’s called a warranty. Federal law requires that warranties be available for you to read before you buy even when you’re shopping by catalog or on the internet. Coverage varies, so you can compare the extent of warranty coverage just as you compare the style, price and other characteristics of products.
Although not required by law, written warranties come with most major purchases. When comparing written warranties, keep the following in mind:
- How long does the warranty last? Kore will provide a (3) month service warranty on all services. It is important to note that each product purchased from Kore may carry different warranty plan which can range from (3) months up to (10) years. It is up to the customer to register each piece of equipment with the manufacturer to ensure proper warranty coverage from the manufacturer.
- Who do you contact to get warranty service? You may contact Kore or the manufacturer of the product.
- What will the company do if the product fails? If the product fails within the warranty period stated above, Kore will check the issue to determine a possible solution. Should the issue be related to a product malfunction or that of the installation itself, there will be no additional charges for Labor during the service warranty period. Any shipping and handling charges or Manufacturer’s charges will be passed onto the customer for payment should they arise. If it is determined to be a result of end user negligence, the warranty will be nullified, and the customer will be charged all applicable charges as stated below.
- What parts and repair problems are covered? All products provided by Kore have a manufacturer’s warranty, which may supersede the warranty provided by Kore. Should that be the case, service charges will apply and any shipping and handling charges or manufacturer charges not covered by the manufacturer’s warranty will be passed onto the customer.
- Are there any conditions or limitations on the warranty? Warranties will become void should it be determined that the end user or customer was either directly or indirectly involved in the issue at hand or negligible in any way. For example, if the customer drops a TV or rats chew cabling and wiring, those issues would not be covered. Improper treatment or handling of equipment may result in product defects, therefore, the manufacturer may void the warranty, should they so choose.
Rates for out of warranty service:
- Initial Hour or Trip Charge – $150.00 per hour (Labor) + Material Expenses
- Additional hours – $100.00 per hour (Labor) + Material Expenses
Should the issue require extensive work, Kore may choose to provide a project estimate in lieu of charging an hourly rate.